1. What hardware is required? Is a dedicated tablet or mobile mandatory for the company?
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No, a dedicated mobile or tablet is not compulsory for your company. While any budget Android tablet or smartphone with an 8MP front camera can be used as a shared attendance kiosk, employees can also clock IN and OUT directly from their personal mobile phones via the Employee Portal. The portal uses real-time GPS location matching to verify that the employee is physically present within the registered plant or office geofence before recording the punch.
2. How does ServeSaaS HR handle night shifts crossing 00:00 midnight?
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ServeSaaS HR features an industrial 16-hour continuous shift cutoff engine. When a worker punches in for Shift C at 22:00 (10:00 PM) on Monday and punches out at 06:30 (6:30 AM) on Tuesday morning, the system anchors both punches to Monday's shift date. This prevents the split-day errors that plague generic office HRMS software like Keka or Zoho People.
3. What happens if a kiosk is offline or unavailable? Can employees clock in from their phones?
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Yes! If a plant kiosk is offline or unavailable, employees can clock IN and OUT directly from their personal mobile phones through the secure Employee Portal. The system uses the employee's current real-time GPS coordinates and matches them securely against your company's saved punching location before accepting the punch. Furthermore, keeping a dedicated mobile or tablet kiosk is completely optional—companies can operate 100% kiosk-free using employee mobile portal punches alone.
4. Is the facial biometric data compliant with India's DPDP Act 2023?
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Yes, 100%. Under the Digital Personal Data Protection (DPDP) Act 2023, storing raw biometric photographs on servers poses significant compliance liabilities. ServeSaaS HR converts facial landmarks in real-time into a 512-dimensional irreversible mathematical vector. Zero raw facial photographs are saved on cloud servers.
5. How does the Contractor Portal help manage contract labor and monthly billing?
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Each labor contractor receives their own dedicated Contractor Portal login. Contractors can independently enroll and deploy workers, view real-time daily shift attendance logs, track active contracts and work orders against approved work caps, and review worker payouts. At month-end, contractors and HR can review verified attendance and generate automated monthly contractor billing and invoice summaries, eliminating billing disputes.
6. Can we customize the salary CTC structure and statutory PF deductions?
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Yes. The salary structure is completely customizable to match your company's internal compensation policy. You can configure Basic, DA, HRA, Other Allowances, and Performance Bonuses to calculate the total Cost to Company (CTC). The system also automates statutory compliance, correctly calculating employer PF (12% split into 8.33% EPS and 3.67% EPF), ESIC, Professional Tax, and state Labour Welfare Fund (LWF) contributions.
7. How do we disburse monthly salaries to employee bank accounts?
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After running monthly payroll, HR can download a ready-to-process CSV payroll file with a single click. The file includes complete month-wise disbursement details—Employee Name, Bank Account Number, IFSC Code, and Net Payable Salary—for all employees paid in that month. This standard CSV file can be directly uploaded to any corporate net-banking portal for rapid, error-free bulk salary disbursement.
8. Can workers access their payslips and punch history digitally?
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Yes. Workers can securely view their attendance records, punch timestamps, and download encrypted monthly PDF salary slips directly through the Employee Self-Service (ESS) portal at app.hr.servesaas.in or via email, saving HR the burden of printing hundreds of paper slips.
9. How does Overtime (OT) calculate? Can we customize our OT policy?
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Yes, overtime calculations are fully customizable according to your company's operational policies. HR can define minimum qualifying overtime minutes, set custom OT multiplier rates (such as 1.0x, 1.5x, or 2.0x of the hourly wage), apply grace periods, and assign distinct OT policies for normal working days, scheduled weekly offs, and festival holidays with zero manual math.
10. Can we migrate our existing worker data from Excel, biometric CSV, or Tally?
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Yes. We provide a 1-click Excel bulk-upload template where you can upload all employee details, master rosters, contractor vendors, and past leave balances. Onboarding a 100-person factory typically takes less than 35 minutes.
11. What is your refund policy and subscription contract terms?
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We operate with complete commercial transparency: No setup fees and no lock-in. Annual subscription plans include an unconditional 7-day money-back guarantee. If you cancel an annual plan mid-term, all unstarted full months are refunded on a pro-rata basis.
12. How do we get started or request an on-premises plant demonstration?
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Simply fill out the demo booking form below or email our Pune engineering office at support@servesaas.in. Our industrial implementation engineers can conduct a live virtual screen tour or arrange a physical visit across Pune, Chakan, Bhosari, and surrounding industrial belts.
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